Can you sell asurion replacement phone

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You must have one of our device protection options associated with your mobile number in order to file a claim for your device. If your device:. Deductibles may change from time to time, and you can find deductibles for your specific device on Asurion's website. If you aren't sure if you're enrolled in a device protection option or which one you have, go to the Add-ons and Apps page in My Verizon to see your add-ons. If you have more than one device on your account, select the device you want to verify device protection for.

You'll see one of the following device protection options listed in your features if you have one:. Verizon Extended Warranty is not available in Florida or for Florida customers.

In Florida, coverage for post-warranty defect is provided by the insurance program device replacement deductible and claim limits apply. If you're not enrolled in device protection , refer to our How to replace a lost, stolen or broken device page for replacement options based on the issue you're experiencing. Lost, stolen or damaged device - Asurion may fulfill claims with new or refurbished replacement devices.

For device malfunction claims, including battery malfunction - Verizon may provide a Certified Like-New Replacement a like unit or one of comparable quality. If the same make and model isn't available, a similar make and model will be substituted.

Color, feature and accessory compatibility aren't guaranteed. This repair option is only available for select smartphones in select locations and is subject to parts availability. If eligible, you'll be offered at least one of the following options to complete the repair:.

All or some of these options may not be available, and option availability is determined at the time of claim approval. Note: Cracked screen repairs may use new or refurbished parts and may contain original or non-original manufacturer parts, as soon as same day. If your device is malfunctioning, which is caused by a mechanical or electrical failure that may be the result of a manufacturer's defect, it may be covered by Verizon Extended Warranty. This doesn't include physical damage to the device, like dropping it or getting it wet.

Your device is considered damaged if it's suffered any physical damage, which includes liquid damage, excessive wear and tear, cracks or drops. You may be asked to provide information about your device when filing a claim.

Note: If you have multiple lines on your account, select the device you're filing a claim for to see the information for that device. You can check the status of your claim or device return on Asurion's website. Follow the onscreen prompts to enter the necessary information including your Verizon mobile number and account PIN.

Then you'll see the status of your claim or return. For insurance claims on lost, stolen or damaged devices, the date you receive your replacement device will be determined by the date and time your insurance claim is filed and approved:.

For in-warranty claims not received as part of an insurance claim , replacement devices can be obtained by visiting a Verizon store or by calling us. Florida customers: For a defective device, please file a claim on Asurion's website or call This benefit is available in select areas for select smartphones and is subject to inventory and technician availability.

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Contact us if you're experiencing a warranty issue. No maximum on the amount of replacements for hardware service claims. Once your claim is approved by Assurant, your replacement device will be shipped next business day if available , at no additional charge.

You'll have 10 days to return your damaged device. Otherwise, you'll be charged an unrecovered equipment fee no greater than the value of the replacement device plus applicable shipping costs. Instructions on how to return the device and prepaid shipping materials will be provided. Your device will be replaced with a reconditioned device of like type and quality. If a reconditioned device is not available, we will replace it with a new device of like type and quality.

Device color may vary depending on availability. For repairs, we may use reconditioned parts to service your device. Go to My T-Mobile and log in to your account. Select PLAN. Select View plan details.